Effective Date: May 8, 2024

At Test Banks Academy, we prioritize customer satisfaction. Please review our refund and returns policy for any issues related to your purchase.

1. Eligibility for Refunds and Returns

  • 1.1. Digital Products: Due to the nature of digital products (e.g., downloadable study materials, PDFs), all sales are final, and no returns or refunds will be provided once access has been granted.
  • 1.2. Physical Products: For physical study materials, returns or refunds will be accepted if the items are unused and in their original packaging.

2. Refund Requests

  • 2.1. Digital Products: For digital products, if you experience technical issues or an inability to access the materials, please contact us within 7 days of purchase for a resolution.
  • 2.2. Physical Products: To request a return or refund, contact us within 30 days of receiving the physical product. Provide your order number, and a brief explanation of the reason for the return.

3. Return Process

  • 3.1. Approval: After receiving your request, we will assess your eligibility and respond with return instructions.
  • 3.2. Shipping: If approved, return the physical product in its original packaging to the address provided. Return shipping fees are your responsibility unless the product was defective or incorrect.

4. Refund Processing

  • 4.1. Timeframe: Refunds will be processed within 7-14 days after we receive your returned product or verify eligibility.
  • 4.2. Payment Method: Refunds will be issued through the original payment method. Depending on your bank, refunds may take several days to reflect.

5. Non-Refundable Situations

  • Products purchased from unauthorized sellers.
  • Products damaged by misuse, negligence, or unauthorized alterations.
  • Issues arising from lack of compatibility with unsupported devices.

6. Contact Information

If you have any questions about our refund and returns policy, contact us:

Test Banks Academy
Email: [email protected]